Law Firms · Coverage Score
Where do your calls
actually go?
Seven quick questions about how calls run at your law firm today. About 60 seconds — your answers stay on this page.
On weekdays, when does live phone answering end?
What the score measures
Seven questions, each about a different hour of the week when a caller might not reach anyone: when live answering ends on a weekday, what happens on Saturday and Sunday, who picks up during a busy stretch, who covers lunch, how quickly a voicemail gets a call back, what a first-time caller does when nobody answers, and how consultation reminders and rescheduling are handled today.
Every answer carries a weight. They are added up, subtracted from a perfect week, and expressed as a percentage — so a score of 100 describes a week with none of the gaps these questions look for. The result lands in one of three bands: strong coverage, partial coverage, or wide-open gaps.
What comes back is your score, the specific gaps your answers described, your week drawn hour by hour, and the plan whose capabilities line up with them. It is a self-assessment built from what you chose — not a measurement of your business, and not a prediction of results.
Not in the mood for questions? This one answers a narrower question and takes less time.