You're in court.
The phone gets answered anyway.

Answers in your firm's voice

Greeting, practice areas, tone, and the questions you'd ask — configured to sound like your own intake desk, not a call center.

Runs your intake questions

Practice area, the matter, the parties involved, the dates that matter — date of accident, date served — and who the opposing counsel is, if the caller knows. Captured the same way on every call, passed to your team with the booking, and written into the systems you keep matters in on Growth and Pro.

Books the consultation by your rules

Attorney availability, consultation types and lengths, paid-consult policies — followed exactly, with capture-and-confirm booking into your calendar.

Never gives legal advice

Anything calling for legal judgment routes to your attorneys — Luna Front doesn't assess a claim or comment on the merits — and no call ends without a defined outcome.

$3,500 flat for a first offense, $5,500 if there's a prior. That covers the case through the pre-trial stage. Trial is quoted separately if it goes that far, and court costs and fines are set by the court on top of the fee.

Why: Every figure on the firm's published fee schedule is the desk's to give — flat fees, the hourly rate, retainers, contingency percentages. It states them plainly instead of deflecting to a callback.

That's exactly what the attorney works out in the consultation — I'm not able to make that call. I can get you booked, or take your details for a callback.

Why: Whether someone has a case is legal advice. The desk never gives it and never edges toward it, because a hedge that sounds encouraging is still an answer.

I'm not able to advise on deadlines — that one really does need the attorney, and I'd rather get you in front of them quickly than guess. Let me find you the soonest time.

Why: A deadline question sounds procedural and is not. Note what the desk does instead of answering: it treats the call as the urgent one it probably is.

No. On a personal injury matter there's no fee unless the firm recovers, and the case costs the firm advanced aren't billed back to you either. No recovery means you owe nothing.

Why: A published fee arrangement, stated in full. It is a fact about how the firm bills, not a prediction about this caller's matter — which is the line that decides everything on this list.

The fees are what they are and I'm not able to negotiate them from the intake desk. The attorney is the one to raise it with — let me get you booked.

Why: The desk quotes the schedule and never discounts it. A front desk that can be negotiated with is one that can be negotiated with at 2am, by anyone.

No — and it shouldn't. It captures what your conflict check needs: the parties, the opposing side, and the matter as the caller describes it, in the fields you specify. Your team runs the check against your own system before anyone is engaged. Luna Front collects the information; it never clears a conflict.

A hard rule, not a setting. It captures and routes; it never assesses a claim, comments on the merits, or answers a question that calls for legal judgment — those go to your attorneys under the escalation rules you set during onboarding. It also never states or implies that anyone has been accepted as a client. The engagement decision stays entirely with your firm.

Yes — practice areas, attorney assignment, and what your firm treats as time-sensitive are configured during onboarding, and every call is directed by those rules. Matters you flag as urgent are escalated the way you specify instead of aging in a general voicemail box.

Yes, on Growth and Pro — Spanish-speaking call handling is what Growth adds. A caller who speaks Spanish gets the same intake, run in Spanish, and the consultation is booked the same way. Starter answers in English.

Two things worth being straight about. English is the language the system handles best, and this is the agent holding the conversation in Spanish rather than interpreting between two people on the line. If Spanish is a meaningful share of your inbound, raise it on the consultation — we would rather set the expectation honestly than have you find the edges after you have signed.