What You See
You don't run it.
You still see all of it.
"Fully managed" is the whole point — and it's also the fair question it raises. If you're not the one running your front desk, how do you know what's happening on your phone? This page is the answer, and it's more than you've ever had.
Every Single Call
Three things, every time.
Not a sample. Not the interesting ones. Every call Luna Front answers leaves the same record behind — including the after-hours, simultaneous and busy-stretch calls that used to leave no trace at all.
The transcript
The whole call in writing, word for word — exactly what your caller said and exactly what they heard back. Not a paraphrase of it.
Searchable, skimmable, readable in thirty seconds, and easy to forward to whoever needs to see it.
The summary
What the caller wanted, what was captured, and what was booked — in plain language, on every call.
This is what most owners actually read day to day. The rest is there when a call matters more.
The outcome
Booked, rescheduled, escalated to your team, or flagged for follow-up. Every call carries one.
It's how you know nothing is sitting in a gap — the thing voicemail could never tell you.
And this is what they look like — one call, all three.
Illustrative example. These are mock-ups of the record one call leaves behind, drawn from Luna Front's scripted example call. They are not screenshots of a real client's account, and not a recording or transcript of any real call. Waverly Med Spa is a fictional practice.
What It's For
A record is only useful
if it changes something.
—Check it sounds like your business
Read a handful of transcripts in your first week and see exactly what a new caller hears. If a phrase isn't right, tell us and we change it — you're not filing a support ticket, you're telling us what to fix.
—Settle 'what did they actually say?'
When a caller remembers a conversation differently, there's a word-for-word transcript. That question stops being a judgement call.
—Learn what your callers keep asking
The questions that come up over and over are your website's missing FAQ, your intake script's weak spot, or a service you should be promoting. They're all visible in the summaries.
—See what your marketing actually produced
Not just how many calls came in, but what they asked for and how many turned into bookings — the part ad platforms can't tell you.
On Top of That
Reporting that comes to you.
The per-call record is always there. Your plan adds a regular read on top of it, so the picture arrives without you going looking for it.
In real time
The moment it books, you know.
An email goes out as soon as the desk books an appointment — who, what, when, and anything flagged for you. Want a text as well? It counts toward your plan’s included messages, and starts once U.S. carrier registration clears. Who gets alerts is set with you during onboarding.
Jordan Avery · 555-0134
Lip filler consultation · Thursday 6:15 PM
Notes attached: the clinical question for the provider, and a message channel of text.
Illustrative — the booking from the example call above. Waverly Med Spa is a fictional practice.
Illustrative example. These are mock-ups of the reports each plan includes, shown for Waverly Med Spa, a fictional practice, with the figures left blank. Your reports carry your own desk's numbers.
Weekly call summary
Waverly Med Spa · Week of September 14–20
Busiest: —
What callers wanted
Flagged for follow-up: —
Monthly ROI report
Waverly Med Spa · August 2026
— bookings
your average booking value
the month’s booked value
Set against your plan fee: $699
✓Monthly check-in call — Thursday, September 3
Plus the weekly call summary.
Weekly performance report
Waverly Med Spa · Week of September 14–20
Where they came from
Outcomes
✓Full booking analytics & reporting
✓Quarterly strategy session
Plus the monthly ROI report and the weekly call summary.
These are your callers' calls.
Transcripts and call details are handled with the same care as everything else your callers tell us — separated per client, transmitted over encrypted connections, and reachable only by people you've authorised. How we handle your data →
Questions
Asked before, answered here.
If it doesn't cover its plan fee in 30 days, you aren't charged it.
Month-to-month, no cancellation fee. The one-time $299 setup is not refundable, so it is the most you can be out. How the guarantee works →
Prefer to talk it through? Book a free consultation.